Stephen Rickett

I've spent more than 25 years at the point where business goals, users and delivery teams meet. I started in design and front-end development, and my work has moved steadily towards analysis, service design and leading delivery: facilitating workshops and design sprints, mapping how services really work, and aligning stakeholders, up to global leadership, on what to build next.

Most recently, at Munich Re, I worked on a new underwriting workbench for London Market, North American and Global underwriters, partnering with underwriters, Product Owners and Business Analysts inside Agile squads. Before that I ran projects end to end as a Product Designer and Project Manager through MasterPage and consulted for organisations including Vodafone, Deutsche Bank, Jaguar Land Rover, Elsevier and the Marine Stewardship Council.

Outside work I've been a Trustee of London Concert Choir since 1999.

March 2026 – September 2026
Munich Re

UX/UI Lead (contract), underwriting platform

• Working with underwriters to identify pain points and define new workflows for a London Market, North American and Global underwriting workbench
• Partnering with Product Owners and Business Analysts to shape requirements
• Delivering within Agile squads alongside developers, Scrum Masters and QA, across multiple lines of business
• Aligning with global leadership on the wider platform strategy, including AI-driven and agentic workflows for data ingestion

August 2022 – March 2026
MasterPage

Product Designer / Project Manager

• Managed end-to-end service design, keeping delivery aligned with user needs and business goals
• Ran design sprints and human-centred design for web products and services

September 2019 – July 2022
RenaissanceRe

Senior UX/UI Designer

• Used service blueprinting to map touchpoints and streamline processes across internal, B2B and B2C platforms
• Designed data-driven dashboards and internal end-to-end systems
• Worked across multiple Agile squads and facilitated cross-functional collaboration; championed accessibility and inclusive design

August 2018 – November 2018
Elsevier

UX/UI Consultant (ID+)

• Mapped and prototyped identity flows for Elsevier's ID+ product using design thinking
• Reviewed live paths and flows to make sure designs met developer and user expectations

November 2014 – September 2019
MasterPage

UX/UI Consultant

• Led client projects from UX through to working Drupal and SharePoint 365 solutions, as part of digital transformation programmes
• Used co-creation, prototyping and service blueprinting with client stakeholders

March 2013 – November 2014
sysdoc

Technical Consultant

• Managed client relationships with Vodafone, Marine Stewardship Council, Jaguar Land Rover, Deutsche Bank and Elsevier
• Represented the voice of the customer; designed the Vodafone Academy UI and SharePoint front ends

March 2012 – June 2012
Cazenove Capital

Designer Developer

• Designed digital and print campaign assets to brand guidelines and format specifications

October 2011 – November 2011
Lansdowne Partners

Visual Designer

• Produced business graphics and vector maps, and carried out detailed numerical checks for capitalisation project bids

March 2011 – August 2011
Corporate Value Associates

Production Manager

• Managed full-cycle production from concept to online and print publishing
• Built a job-logging system and adapted agency brand templates for new marketing materials

September 2010 – March 2011
Capital Group

Visual Designer

• Presented concepts to internal clients and handled senior colleagues’ queries on online pitch books and marketing collateral
• Managed SharePoint content; designed covers for two quarter-end periods

November 2009 – March 2013
MasterPage

UX/UI Consultant

• Created and maintained client relationships with London-based organisations including Pretium Securities, REX, AAGBI and Zello Inc. (US)
• Wireframing (Axure, Sketch, Balsamiq), hi-fi mock-ups and click-through prototypes; Joomla! and Drupal theme and module development
• Built an in-house PHP invoicing and time-management billing system; brand identity strategy, documentation and implementation

August 2009 – January 2010
Brevan Howard

Visual Designer

• Repurposed and rebranded investor relations content with the Investor Relations team
• Contributed to RFP design and layout

May 2009 – June 2009
Fieldfisher

Visual Designer

• Reported directly to senior executives and lawyers, producing marketing collateral, online content and MailChimp newsletters
• Proofread and checked numerical output for internal readers

2008 – 2009
Nomura

Visual Designer

• Worked with Equity and Economics analysts to design and distribute timely research for Bloomberg and print
• Reported to analysts across sectors including Autos and Telecoms, keeping to Nomura’s brand with a focus on numerical accuracy

2007
Ernst & Young (EY)

Visual Designer

• Worked directly with EY partners on internal and external communications, including audit pitches, artwork, events and online marketing

2006 – 2007
Fitch Ratings

Frontend Developer / Visual Designer

• Owned the HTML/CSS front end for the Fitch portal, creating low- and high-fidelity wireframes and prototypes
• Trained colleagues in Adobe Creative Suite and created a brand guideline where none existed

2005 – 2006
Faculty of Public Health

Examinations Manager & Database Developer

• Managed examinations and helped develop a database for candidates and examiners
• Tested and implemented new exam systems

2003 – 2005
Edexcel

Frontend Developer

• Developed concepts, scoped functionality and created Visio wireframes for corporate websites and virtual learning environments
• Liaised with agencies including Interesource, Lloyd Northover and Ogilvy on W3C accessibility compliance

Since 1999
Freelance

Freelance assignments

• Multiple assignments including work for Wolff Olins, Living Group, Structure and Cunningham Lindsey

Tools: Jira, Confluence, Azure DevOps (Boards), Miro, Lucidchart, Power BI, Microsoft Teams, Visio, Microsoft Project, Microsoft Office, SharePoint, Figma, Sketch, Adobe CC, Balsamiq, Drupal.

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BA Accounting with Multimedia, London Guildhall University, 1997 – 2001

The Plume School, Maldon, 1989 – 1997: A-Level Mathematics, Philosophy and General Studies; AS Music, Physics and Business Studies.

I've travelled to Kathmandu and trekked to Everest, and enjoy living and working between London and Cambridge. I'm a keen pianist, guitarist and singer, and an enthusiastic photographer. I support a children's cancer charity in Tanzania and maintain a home network of Windows and Linux-based servers. Other interests include home automation, gadgets, promoting concerts, dining out and exercise.